How can we help you?

Where do I find my TravelPass?

Your TravelPass appears on your order page once its preparation is complete.

How do I verify my PNR?

Use the PNR and the passenger's last name on the airline's website.

How long does my reservation stay active?

Check the "Active until" date on your order or your TravelPass.

How does a scheduled reservation work?

You pay now, but ExitPass starts the creation on the date you chose.

I haven't received my TravelPass

First check if the TravelPass is available on your order page.

My payment was declined

Check your card details, then try again or use another payment method.

I need to correct a passenger's name

The steps depend on when you notice the error.

My order is still processing

Keep the page open for the first minute, then refresh the status once.

How do I request a refund or replacement?

Open a request from the relevant order so support has all the information.